Networking and Operating Systems

IT Fundamentals, Section 4.7: Software Troubleshooting – TestOut

Objective: 

This section introduces you to basic software troubleshooting steps. After finishing this section, you should be able to:

  • Identify common steps to follow in troubleshooting software problems.
  • Configure compatibility settings for Windows applications.
  • Use Windows Task Manager to:
    • View information on running processes.
    • Prevent applications from running at system startup.
    • Close unresponsive apps.
  • Repair a Windows program in Apps & features.

Links:

Key Terms:

  • Software Crash
  • System Slowness
  • System Crash
  • Malicious Software Infection
  • Task Manager

Topics Discussed:

  • Why is resetting the computer often the first troubleshooting step for a software problem?
  • What should I do when an app becomes unresponsive?
  • Why is it important to keep apps up to date?

Assignment:

  1. Access the TestOut Courseware through the provided link.
  2. Study 4.4: File Management, and complete the Lab/Activities 4.7.4 & 4.7.6 and the 10 question Exam to complete the Section.

Assigned: March 4th, 2024
Teacher Pacing Due Date: March 5th, 2024
AZ CS Standard: Computing Systems – HS.CS.T.1