Tag Archives: Lesson 1.4

Networking and Operating Systems

Network+,  Lesson 1.4: Troubleshooting Methodology   – TestOut

 Exam Objectives Covered: 

  • 5.1 Explain the troubleshooting methodology. 

Links:

Overview:

Network problems can arise from a variety of sources outside your control. As a network professional, your users, your managers, and your colleagues will all look to you to identify and resolve those problems efficiently. To do that, you will need a strong fundamental understanding of the tools and processes involved in troubleshooting a network. Being able to resolve problems in these areas is a crucial skill for keeping your network running smoothly. 

Troubleshooting requires a best practice approach to both problem-solving and customer/client communication. A troubleshooting model provides you with proven processes on which to base your techniques and approach.

Text Lessons:

  • 1.4.1 Network Troubleshooting Methodology 
  • 1.4.2 Identify the Problem 
  • 1.4.3 Identify Problem Symptoms 
  • 1.4.4 Establish a Theory of Probable Cause 
  • 1.4.5 Test the Theory to Determine the Cause 
  • 1.4.6 Establish a Plan of Action 
  • 1.4.7 Implement the Solution 
  • 1.4.8 Verify the Solution 
  • 1.4.9 Document Findings, Actions, and Outcomes 

Lab/Activity:

  • 1.4.10 Lab: Troubleshooting Methodology  

Quiz/Assessment:

  • 1.4.11 Lesson Review (15 questions) 

Topics Discussed:

  • What are the advantages of applying a structured methodology to troubleshooting? 
  • What is the sequence of steps in CompTIA’s troubleshooting methodology? 
  • What activities are performed at each step? 

Assignment:

  1. Access the TestOut Courseware through the provided link.
  2. Study Lesson 1.4: Troubleshooting Methodology , and complete the 1.4.10 Lab: Troubleshooting Methodology and the 15 question 1.4.11 Lesson Review quiz to complete the Section.

Assigned: December 11th, 2024
Teacher Pacing Due Date: December 12th, 2024