Exam Objectives Covered:
- 5.1 Explain the troubleshooting methodology.
Links:
- TestOut Courseware: https://labsimapp.testout.com/
Overview:
Network problems can arise from a variety of sources outside your control. As a network professional, your users, your managers, and your colleagues will all look to you to identify and resolve those problems efficiently. To do that, you will need a strong fundamental understanding of the tools and processes involved in troubleshooting a network. Being able to resolve problems in these areas is a crucial skill for keeping your network running smoothly.
Troubleshooting requires a best practice approach to both problem-solving and customer/client communication. A troubleshooting model provides you with proven processes on which to base your techniques and approach.
Text Lessons:
- 1.4.1 Network Troubleshooting Methodology
- 1.4.2 Identify the Problem
- 1.4.3 Identify Problem Symptoms
- 1.4.4 Establish a Theory of Probable Cause
- 1.4.5 Test the Theory to Determine the Cause
- 1.4.6 Establish a Plan of Action
- 1.4.7 Implement the Solution
- 1.4.8 Verify the Solution
- 1.4.9 Document Findings, Actions, and Outcomes
Lab/Activity:
- 1.4.10 Lab: Troubleshooting Methodology
Quiz/Assessment:
- 1.4.11 Lesson Review (15 questions)
Topics Discussed:
- What are the advantages of applying a structured methodology to troubleshooting?
- What is the sequence of steps in CompTIA’s troubleshooting methodology?
- What activities are performed at each step?
Assignment:
- Access the TestOut Courseware through the provided link.
- Study Lesson 1.4: Troubleshooting Methodology , and complete the 1.4.10 Lab: Troubleshooting Methodology and the 15 question 1.4.11 Lesson Review quiz to complete the Section.
Assigned: December 11th, 2024
Teacher Pacing Due Date: December 12th, 2024